Computer Repair Investigation Video Questions


Grades: 6, 7, 8, 9, 10
Types: Lesson & Activities

Product Description

• The purpose of this investigation is to see if computer repair companies really know what they are doing and if they are charging the correct prices
• Many people are desperate to get their technology fixed and do not know much about their devices
• Marketplace TV rigged an apartment with hidden cameras
• They created a small problem to a computer and called in 10 repair techies
• Only 30% of the techs were able to diagnose the problem
• In all of their testing, one techie performed poorly in every way – service, diagnosis, price and privacy
• They went to London Ontario to interview one of the founders of the company about this employee
• They interviewed 3 guys that used to work for computer repair companies
Marketplace TV found out…
• Tech Training is inconsistent (Here is a manual you are learning on your feet)
• Employees are encouraged to overcharge
• Techies sometimes copy private information
• Many computer owners don’t know much about their computers which makes it easy to scam people
This activity has a link to the 25 minute video, summary slides and questions.
UPDATE: A student exemplar / answer key has been added to this resource.
UPDATE #2: 2nd Video and Questions
The National goes undercover to investigate some of Apple’s controversial business practices including allegations of overpriced repair charges and the battery/slowdown scandal.
Total Pages: 18 pages
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Created by Gavin Middleton © TeachwithTech

Additional information


6, 7, 8, 9, 10


Lesson & Activities


Based on 15 reviews
  1. Thank you

    Reivew by Ruhan G.

  2. Awesome Resource

    Reivew by Leisl Sultana

  3. Great resource

    Reivew by Theresa A.

  4. very interesting video

    Reivew by Julia W.

  5. Great activity

    Reivew by Rosanne P.